24x7 service desk and application support teams, built in India and run to your SLAs — from first-line user support to Tier 3 administration and development.
We build and run dedicated support teams that cover your users and your business systems around the clock. One team, Tier 1 to Tier 3, measured against SLAs you sign off — and transferable to your own organisation whenever you are ready to take it in-house.
First contact by phone, chat and portal. Triage, known-fix resolution, access requests, routing. Measured on first-contact resolution.
Application support: reproducing issues, configuration changes, data fixes, workflow and report problems across your SaaS stack.
Certified administrators and developers who fix code and integrations, handle releases, and work directly with Salesforce, Oracle NetSuite, Coupa and other vendors.
Across US and India time zones, staffed to your ticket volume and peaks.
For response and resolution, with weekly reporting and a monthly service review.
A Service Delivery Manager who runs the team day to day and an onshore account executive as your escalation point.
Every team member is recruited to your profile and approved by you before they start.
Cross-trained backups and a bench cover leave and attrition.
Many clients plan to bring support in-house eventually. We hire, train and run the team to your standards, document everything in runbooks and a knowledge base that belongs to you, and then transfer the team and the operation to your own entity on a schedule you choose — typically 12 to 24 months. No lock-in beyond an agreed conversion fee.
We hire and train a dedicated team to your profile and your standards.
We run the team day to day and document everything in runbooks and a knowledge base that belongs to you.
We move the team and the operation to your own entity on a schedule you choose — typically 12 to 24 months.
A 90-day engagement on US business hours is a low-risk way to see the team in action before expanding to 24x7.